Privacy Policy

Relentless Company LLC (“we,” “us,” or “our”) operates the Receptiv platform (accessible at receptiv.app), a software-as-a-service platform that provides AI-powered voice agents, appointment scheduling, customer communications, and business management tools.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our platform, whether as a business subscriber, an end user interacting with a business that uses Receptiv, or a visitor to our website.

By accessing or using the Receptiv platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Personal Information You Provide

• Name, email address, and phone number
• Business name and address (for business subscribers)
• Billing and payment information (processed securely via Stripe)
• Appointment details, service requests, and form submissions
• Communications you send to us or through the platform

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages visited, features used, interaction patterns)
• Log data (access times, error logs, referring URLs)
• Cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

• Authentication data from third-party sign-in providers (e.g., Google)
• Payment verification data from our payment processor (Stripe)
• Phone number validation data from our communications provider (Twilio)

We use the information we collect for the following purposes:

• Provide and operate our services — process bookings, manage appointments, route communications, and deliver the core Receptiv platform functionality
• Send communications — deliver appointment reminders, booking confirmations, service notifications, and account-related messages via SMS, email, or voice
• Process payments — handle subscription billing, invoicing, and payment processing
• Improve our platform — analyze usage patterns, troubleshoot issues, and develop new features
• Ensure security — detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations — respond to legal requests, enforce our terms, and meet regulatory requirements

Receptiv enables businesses to send SMS/text messages to their customers for transactional purposes. This section describes our SMS practices in detail.

Types of Messages

• Appointment reminders and schedule changes
• Booking confirmations and cancellation notices
• Service status updates and notifications
• Account-related alerts (e.g., new messages)

All SMS messages sent through Receptiv are transactional in nature. We do not send marketing, promotional, or advertising messages via SMS.

Consent

SMS messages are only sent to individuals who have provided explicit, affirmative consent — typically by checking a consent checkbox during the booking or service request process. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your appointment and service activity. You will typically receive messages only in direct response to appointments you've scheduled or service requests you've submitted.

Opting Out

• Reply STOP to any message to immediately unsubscribe from all future SMS communications. You will receive a single confirmation and no further messages.
• Reply HELP to any message to receive assistance information and support contact details.
• Contact us at admin@relentless.company to request removal from SMS communications.

Costs

Message and data rates may apply depending on your mobile carrier and plan. Receptiv does not charge separately for SMS messages, but your carrier's standard messaging rates apply.

We do not sell your personal information. We share information only in the following circumstances:

Service Providers

We work with trusted third-party providers who process data on our behalf to operate the platform:

• Twilio — voice and SMS communications
• Stripe — payment processing and billing
• Vercel — platform hosting and infrastructure
• Resend — email delivery

These providers are contractually obligated to use your information only as necessary to provide their services to us and in accordance with applicable privacy laws.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information becomes subject to a different privacy policy.

Business Subscribers

If you interact with a business that uses Receptiv (e.g., booking an appointment), your booking details and contact information are shared with that business to fulfill your service request. Each business is responsible for their own use of your data in accordance with their own privacy practices.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure authentication with session management and password hashing
• Role-based access controls limiting data access to authorized personnel
• Regular security reviews and monitoring for unauthorized access
• Secure payment processing through PCI-compliant providers (Stripe)

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active accounts — data is retained for the duration of your account or subscription
• Closed accounts — data is deleted or anonymized within 90 days of account closure, except where retention is required by law
• SMS records — message logs are retained for up to 12 months for compliance purposes
• Billing records — financial records are retained as required by applicable tax and accounting laws

You may request deletion of your personal information at any time by contacting us at admin@relentless.company. We will process your request in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal retention requirements
• Opt-out — opt out of marketing communications at any time
• Portability — request a copy of your data in a structured, machine-readable format

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at admin@relentless.company.

European Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) including the right to access, rectify, erase, restrict processing, and data portability. Our legal basis for processing includes consent, contractual necessity, and legitimate interests. You may also lodge a complaint with your local data protection authority.

We use cookies and similar technologies to operate and improve our platform. The types of cookies we use include:

• Essential cookies — required for authentication, session management, and core platform functionality. These cannot be disabled.
• Functional cookies — remember your preferences, settings, and customizations to enhance your experience.
• Analytics cookies — help us understand how visitors use our platform so we can improve performance and features.

Most web browsers allow you to control cookies through their settings. Note that disabling essential cookies may prevent you from using certain features of the platform.

The Receptiv platform is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at admin@relentless.company.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Post the revised policy on our website
• For material changes affecting existing users, provide notice via email or an in-platform notification

We encourage you to review this policy periodically. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: