Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “Subscriber”) and Relentless Company LLC (“Company,” “we,” “us,” or “our”), governing your access to and use of the Receptiv platform, including all associated services, APIs, integrations, and documentation (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Receptiv is a software-as-a-service platform that provides AI-powered receptionist, voice agent, SMS, email, and business communications tools for small and medium-sized businesses. The Service includes, but is not limited to:

• AI voice agents that answer inbound calls, take messages, book appointments, and route calls on behalf of your business
• Outbound calling and campaign tools powered by AI agents
• SMS and email communications management
• Client relationship management, scheduling, invoicing, and operational business tools
• Integration with third-party services including Twilio, Stripe, and various CRM platforms
• APIs and webhook integrations for custom workflows

The Service is provided on an “as available” basis. We may modify, update, or discontinue features at any time with reasonable notice.

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to:

• Provide truthful and accurate registration information, including your legal business name, contact email, and other required details
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the confidentiality of your account credentials and not share your login information with unauthorized parties
• Accept responsibility for all activities that occur under your account, whether or not you authorized them
• Notify us immediately at admin@relentless.company if you suspect unauthorized access to your account

Each individual may maintain only one account. We reserve the right to suspend or terminate accounts that contain false information or are operated in violation of these Terms.

We offer a 14-day free trial of the Service to new subscribers. The free trial includes access to core platform features and is subject to the following terms:

• No credit card is required to start a free trial
• The trial begins on the date you create your account and expires 14 calendar days thereafter
• During the trial period, you may access the Service under the same terms as paid subscribers, subject to any usage limitations disclosed at signup
• At the end of the trial, you may choose to subscribe to a paid plan. If you do not subscribe, your account will be deactivated and your access to the Service will be suspended
• We reserve the right to modify or discontinue the free trial offer at any time without prior notice

Data created during the trial period will be retained for 30 days following trial expiration, after which it may be permanently deleted.

Access to the Service beyond the free trial requires a paid subscription. By subscribing, you agree to the following billing terms:

Plans and Pricing

The Service is offered in tiered subscription plans (e.g., Starter, Pro, Enterprise), each with specified monthly allotments of AI voice minutes, SMS messages, and email sends. Current plan details and pricing are published on our website and may be updated from time to time.

Billing Cycle

Subscriptions are billed monthly in advance on the anniversary of your subscription start date. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

Payment Processing

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your designated payment method for all applicable fees. You are responsible for keeping your payment information current.

Overage Charges

If your usage of AI voice minutes, SMS messages, or email sends exceeds your plan's monthly allotment, overage charges will apply at the rates specified in your plan details. Overage charges are billed at the end of each billing cycle in addition to your base subscription fee.

Plan Changes

You may upgrade or downgrade your subscription plan at any time through your account settings. Upgrades take effect immediately with prorated charges. Downgrades take effect at the start of the next billing cycle.

You agree to use the Service only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. You shall not:

• Use the Service for any illegal, fraudulent, or harmful activity
• Send unsolicited bulk messages (spam) or make automated calls that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable anti-spam or telecommunications regulations
• Use AI agents to impersonate real individuals, government agencies, emergency services, or other entities in a misleading manner
• Abuse, harass, threaten, or intimidate any person through the Service, or use AI agents for deceptive or manipulative purposes
• Attempt to gain unauthorized access to the Service, other user accounts, or any systems or networks connected to the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
• Use the Service in a manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service
• Resell, sublicense, or redistribute the Service without our prior written consent

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated this Acceptable Use policy.

The Service utilizes artificial intelligence technologies to power voice agents, text-based assistants, and automated communication tools. By using the Service, you acknowledge and agree to the following:

• AI agents may make errors. AI-generated responses, transcriptions, summaries, and actions are produced by machine learning models and may contain inaccuracies, misinterpretations, or omissions. You should not rely on AI agent output as a sole source of truth for any critical business decision.
• Not a substitute for professional advice. AI agents do not provide legal, medical, financial, or other professional advice. The Service is a communications and operational tool, not a professional advisory service.
• Business responsibility. You are solely responsible for the actions of AI agents configured under your account, including any commitments, representations, or communications made by your agents to your customers or third parties. You agree to review and supervise AI agent behavior and to maintain appropriate human oversight.
• Continuous improvement. We continually work to improve the accuracy and reliability of our AI systems, but we do not guarantee that AI agents will perform without error or meet any specific performance benchmarks.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and processing of data as described in the Privacy Policy, including call recordings, transcriptions, message logs, and usage analytics necessary to operate and improve the Service.

You are responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws, including obtaining any necessary consents from your customers before recording calls or sending communications through the Service.

Our Property

The Service, including all software, algorithms, interfaces, designs, documentation, trademarks, and other intellectual property associated with Receptiv, is and remains the exclusive property of Relentless Company LLC and its licensors. These Terms do not grant you any ownership rights in the Service. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms for the duration of your subscription.

Your Data

You retain full ownership of all data, content, and materials that you upload, input, or generate through the Service (“Subscriber Data”). You grant us a limited license to use, process, and store Subscriber Data solely for the purpose of providing and improving the Service. We will not sell, share, or use your Subscriber Data for purposes unrelated to the Service without your explicit consent.

Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at admin@relentless.company. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of your paid period.

Termination by Us

We may suspend or terminate your account at any time if you materially breach these Terms, fail to pay applicable fees, or engage in conduct that we reasonably determine is harmful to the Service, other users, or third parties. We will provide reasonable notice where practicable.

Data Export

Upon termination, you may request an export of your Subscriber Data within 30 days of account closure. We will provide your data in a standard machine-readable format. After the 30-day period, we may permanently delete your data in accordance with our data retention policies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RELENTLESS COMPANY LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of New York, and you consent to the personal jurisdiction of such courts.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide at least 30 days' advance notice before the changes take effect, via email to the address associated with your account or through a prominent notice within the Service
• Update the “Last updated” date at the top of this page
• Post the revised Terms on our website

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

If you have questions, concerns, or requests regarding these Terms of Service, please contact us: